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Wabco Launches First Customer Care Center in North America

Commercial vehicle supplier Wabco Holdings Inc. opened its first North America Customer Care Center, providing full support for the portfolio of Wabco products sold in the region.

The company has expanded its product offerings after the acquisition of four high-tech manufacturing businesses in North America since April 2016. The center will support established Wabco technologies in addition to Sheppard steering gears, Mico off-highway systems, aerodynamic solutions tied to the acquisition of Laydon Composites and products associated with Meritor Wabco, the former 50-50 joint venture.

“Over the past years, Wabco has greatly expanded its commitment to the North American marketplace and our industry,” Jon Morrison, Wabco president of the Americas, said in a news release. “We are driven by a relentless focus on customer-centricity benefiting commercial vehicle manufacturers, fleet operators, dealers and distributors in the region.”

The operation will include a dedicated aftermarket sales desk to enhance part-order processing.

Center employees located at facilities in Troy and Rochester Hills, Mich., will relocate to Wabco’s new Americas headquarters in Auburn Hills, Mich., when it opens later this year. (www.chinatrucks.com)

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